10DLC Sample Form Guide
When completing the 10DLC submission form it is extremely important to be sure you are submitting accurate information. We have created this guide to help with any questions you may have while completing the form.
Please ensure you are entering your Legal Business Name EXACTLY as it appears on your tax documents, this includes punctuation and spelling. If your Legal Business name and EIN do not match federal records EXACTLY, Textel will be unable to proceed with registration without verification from the IRS.
If you are unsure of your Legal Business name or EIN, you can reach out to the IRS to verify your information by calling the Business & Specialty Tax Line at 800-829-4933. The hours of operation are 7:00 a.m. - 7:00 p.m. local time, Monday through Friday.
If you operate under a different name than your Legal Business Name you will enter that here, if not you may re-enter your Legal business name to proceed.
You can find your Employer Identification Number (EIN) or Federal Tax Identification Number on your W-2 or by reaching out to the IRS Business and Speciality Tax line at 800-829-4933. The hours of operation are 7:00 a.m. - 7:00 p.m. local time, Monday through Friday.
Please select the business type from the drop down menu that pertains to your business.
Please enter in the contact information for main contact on the account, this is who our support team will reach out to with follow up questions if the submission is rejected.
Please enter in the address that is listed on your tax documents if this is different from your physical address.
Please list the full URL for your company website
Please list the link to the Privacy Policy page on your company website
Please choose the best option from the drop down menu to describe your business vertical. For salons and spas please choose 'Retail'
Please select the best option for your organization, most of our SMB customers will choose Private Company.
Here you will list each phone line to be text enabled with your Textel subscription. If you are renting lines through our carrier, you can type 'rental' here.
Please select yes if you are enabling more than 49 lines
Here you will choose the use cases that best describe how you will be using Textel to reach your contacts. Customer Care covers 2-way conversational texting, and please be sure to choose all options that apply as this affect the way we submit to the carriers.
If you do not currently obtain express written consent to use SMS to communicate with your customers you will need to update this business practice before your traffic can be verified with the mobile carriers. This would be a section on your customer intake form where they can mark one box to opt in for conversational or customer care messages, and a separate box to opt in for marketing messages. You must also disclose that standard message and data rates apply, your message frequency, and texting STOP will opt them out.
Once your choose your opt in type, the next step will ask you to submit proof of this opt in. If your customers create online accounts, choose webform and then paste the link to the page where the customer sees the SMS opt in. If you have a physical customer intake form, please upload a screenshot of the complete form on the next step.
Here you will describe your customer onboarding process and how you obtain opt in for SMS communication.
Here you will type out the autoreply your customers will receive when using an opt in keyword in our platform. The five main points you must include are your business name, message fee disclosure, how often you will send messages, how to reach out for help by using the HELP keyword or including a phone number to call, and that texting back STOP will opt them out.
Here you will describe how you are using SMS to reach your customers whether it is to market to opted in contacts, or 2-way conversational messaging about accounts and appointments.
For Sample Messages 1&2 you will want to type out a typical message your staff may sent to a contact, including your business name and opt out language. If you are applying for both the customer care and marketing use cases, please ensure you are submitting a sample message for both use cases.
Customer Care Sample: This is Sarah with Textel Support, I wanted to confirm out meeting this afternoon at 12:30 to ensure this time still works for you!
Marketing Sample: Hello! Textel Salon has 30% off all Aveda liters this week only! Shop online or stop by to grab yours before they are gone! Reply HELP for assistance, Reply STOP to opt out.
Please choose yes or no as it pertains to your business.
An embedded link is a link that does not show the exact URL to the webpage, and you will want to choose no here. The use of link shorteners is forbidden by the registry, and only full complete links are accepted.
Embedding a number creates a "Call-able" link for the mobile end user. Please select no here.
Affiliate marketing is when you receive a commission for each visit, signup, or sale you generate for a 3rd-party merchant. Please select no.
Age-gated content refers to inappropriate or restricted content for those underage. Please select no.
You have now completed the 10DLC registration form and our implementation team will submit this to the carriers for verification. Once your traffic is verified and your account setup is complete you will receive the welcome email with instructions to log in and get started.